FAQ
Need help right away? You can find the answers to our frequently asked questions
(shipping, payments, and processing times).
How long does delivery take?
Can I get updates on the status of my order?
Is it possible to order now for a future date?
Do you deliver outside Abuja
Can I send gifts to more than one address?
Sure! We can mail your gift to multiple addresses.
What are your options for packaging?
Gifts come in either our small branded gift bag (grey), large branded gift bag (white), woven hamper basket, cane hamper box, or our standard 12”12 collapsible flip box (black/grey). Generally, our boxes come branded as well with a detachable belly band.
Are you a branding company?
No, we are not. We’re a gift concierge, and sometimes that requires us to customize boxes and gift items for individuals/companies. It comes as part of a package, not a service on its own.
Can I order a custom gift with my business logo?
Of-course! We love working with businesses, and are happy to incorporate your logo and/or branding, as well as design gifts (+ box) around a specific theme. Simply fill out the corporate order form and we’ll reach out to discuss details. For additional information on corporate gifts kindly email concierge@tbc-concierge.com.
Can I get a note-card added to my gift?
Yes, and very recommended to add that special touch to your gifting. However, our note-cards are not sold independently unless when added as part of a package or in cases where it is stated as complimentary.
What if I want to return a gift?
We pack all gifts carefully to avoid damage at such all gift sales are final. However, if you would like to report a problem with your order, please reach out to us at customercare@tbc-concierge.com within 1 – 3 days of receiving your gift so that we may proceed with a replacement if necessary. Exchanges and order cancellations are accepted only on a case-by-case basis and charges may apply.
Where are you based?
We’re based in the beautiful and vibrant city of Abuja.
